privacy policy

who we are

Tikozetu is operated by Monkish Technologies Limited d/b/a Tikozetu. For privacy questions, email support@tikozetu.com.

information you provide

We collect information you submit when you use the Services, including:

• Account details such as name, email address, phone number, and password or authentication data.
• Organiser or business details when you sell on Tikozetu (for example company name, address, or payout-related information), where collected.
• Payment-related details needed to process purchases, handled by our payment processors. We do not store full card numbers on our servers.
• Communications you send to support, including message contents and attachments.
• Event Content organisers submit when creating or managing listings.
• Preferences and feedback you choose to provide (for example interests or survey responses).

information collected automatically

When you use the Services, we may automatically collect:

• Usage information such as pages viewed, searches, bookings, and other actions on the Services.
• Log and device information such as IP address, access times, browser or device type, identifiers, and diagnostic data.
• Cookies and similar technologies, as described in our Cookie Policy.
• Approximate location derived from IP address where used to improve the Services. We do not claim collection of precise GPS location unless a feature expressly requests it.

how we use information

We use personal information to:

• Provide, operate, and maintain the Services.
• Process transactions, fulfil orders, and deliver tickets.
• Manage accounts and provide customer support.
• Prevent fraud, abuse, and security incidents.
• Improve, personalise, and analyse the Services (including through PostHog analytics).
• Send transactional messages about purchases, tickets, and account activity.
• Send marketing communications where permitted by law and appropriate to your relationship with us.
• Comply with legal obligations and enforce our terms.
• Share fulfilment details with organisers so they can run events and communicate with attendees.

how we share information

We do not sell your personal data. We may share information as follows:

• With organisers: when you buy a ticket or register, we share details needed for fulfilment and entry (such as name, email, and ticket quantity).
• With vendors and service providers that help us operate Tikozetu — including payment processors, authentication providers, analytics (PostHog), hosting and infrastructure, and email or support tooling — under appropriate arrangements.
• In connection with a business transfer such as a merger, acquisition, or sale of assets, where information may transfer as part of that transaction.
• When required by law, or when we believe in good faith that disclosure is necessary to protect rights, safety, or the integrity of the Services.
• As aggregated or de-identified data that cannot reasonably identify you.
• With your consent or at your direction.

cookies

We use cookies and similar technologies as described in our Cookie Policy. That policy explains Essential, Analytics (including PostHog), and Marketing categories, and how you can learn more about them.

security

We use reasonable technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure. Please keep your account credentials safe and log out of shared devices.

retention

We retain personal information for as long as needed to provide the Services, maintain your account and order history, and meet legal, tax, or accounting requirements.

When we no longer need personal information, we delete or anonymise it, or securely isolate it from further processing until deletion is possible (for example, where data remains in backups).

your rights

Subject to applicable law (including Kenya data protection requirements), you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Object to or request restriction of certain processing.
• Request portability of personal information you provided to us.
• Withdraw consent where processing is based on consent.

exercising your rights

To exercise these rights, email support@tikozetu.com. We will respond in accordance with applicable law. We may need to retain certain order or accounting records even when you request deletion. You may also be able to update some account details directly in your account settings.

children's privacy

The Services are not directed to children under 13 (or a higher age required by applicable law). We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it. Contact support@tikozetu.com if you believe a child has provided personal information to us.

third-party links

The Services may link to websites or services we do not operate. This Privacy Policy does not apply to those third parties. Review their privacy policies before providing information to them.

changes

We may update this Privacy Policy from time to time. Material changes are reflected in the “Last updated” date on this page. Where required by law, we will take additional steps to notify you of significant changes.

contact

Questions about this Privacy Policy or our data practices? Email support@tikozetu.com.